Telecommunication companies can benefit from installing call centres based on TTS and recognition technologies, which will automate, speed up and simplify the process of information services.
A server working 24 hours a day with a special database and telephone network connection will be able to receive a telephone voice inquiry from a client, process it and give the appropriate information in the form of an answer in synthesized human voice.
The main advantages offered to telecommunication companies by using online information services are:
Attracting new customers by implementing new services;
Reducing total costs by automation of information services;
Branding (open the additional possibility for promoting a company's brand to customers and partners by using audio effects and other audio elements);
Cost savings for clients (callers don't wait on hold to speak to agent for getting necessary information - time and cost saving);
Voice-activated dialing (provide callers to dial phone numbers by voice);
Unified messaging (provide callers a single phone number to access phone, fax, e-mail communications by voice);
Voice access to personal information (allows callers to manage personal information: calendars, to-do list and etc.);
Voice access to news, market information, driving directions and etc.
For more information contact us: info@sakrament-speech.com
