An online information service, built on the basis of speech synthesis and speech module, entirely automates, speeds up and simplifies the process of information service in healthcare institutions.
A round-the-clock operating server with a database and telephone network connection will be always ready to receive a telephone inquiry from a client, process it and give the appropriate information in the form of an answer in synthesized human voice.
If there is a need to create high-level security system for personal data access, the speech recognition module, integrated with the speaker verification system, can ensure data protection from unauthorized access.
The main advantages offered to healthcare institutions by using the online information services are:
Reducing total costs (by automation of informational services);
Client requirements and wishes are satisfied (ability to manage transactions on their own; easy information access: anytime, anywhere; user-friendly interface);
Cost savings for callers (callers don't wait on hold to get necessary information — time and cost saving);
Enhanced security (speaker verification technology for access distribution for personnel and patients);
By using on-line information services clients of healthcare institutions will be able to:
obtain general information (working hours, hospital location, etc.);
get lab test results;
fill a prescription form;
access personal information;
hear product overviews/information on health programs.
By using on-line information services the personnel of healthcare institutions will able to:
retrieve medical history for a patient;
obtain appointment reminders;
access personal information;
LI>hear product overviews and much more.
For more information contact us: info@sakrament-speech.com
