Governmental institutions can improve quality of informational services by means of organizing online call centres with integrated speech synthesis and speech recognition modules.
A 24h-operating server with inquiries database and telephone network connection will be able to receive a telephone voice inquiry from a client, process it and give the appropriate information in the form of an answer in synthesized human voice.
The main advantages offered to government institutions by using the on-line information services are:
Provide citizens with access to on-line services via phone;
Provide a channel to deliver electronic information to persons with disabilities;
Reduce total costs (by automation of informational services);
Enhanced security (use of the speaker verification technology ensures a high level of security and convenience of access to personal information for personnel and clients);
Citizens requirements and wishes satisfaction (ability to manage transactions on their own; easy information access: anytime, anywhere; user-friendly interface);
Cost savings for callers (callers don't wait on hold to speak to the agent for getting the necessary information — time and cost savings).
By using online information services clients of government institutions will be able to:
get access to online law databases;
report lost or stolen documents;
obtain general information (location, working hours, etc.).
For more information contact us: info@sakrament-speech.com
