An on-line information service, which is built on the basis of speech synthesis and speech recognition module, entirely automates, speeds up and simplifies the process of rendering information by financial institutions to your clients.
A round-the-clock operating server with a inquiries database and telephone network connection will be able to receive a telephone voice inquiry from a client, process it and give the appropriate information in the form of synthesized human voice.
If there is a need to create high level of security for personal data access, speech recognition module, integrated with the speaker verification system, can ensure data protection from unauthorized access.
The main advantages offered to financial institutions by using an on-line information services are:
Competitive differentiation (due to use of speech technologies it is possible to achieve a simple and effective way to cummunicate with customers);
Branding (additional possibility for promoting a financial institution image and brand to customers and partners by using audio effects and other audio elements);
Reduce total costs (by automation of imformational services );
Enhanced security (usage of speaker verification technology ensures high level of security and convenience of access to personal information for customers);
Customer requirements and wishes are satisfied better (ability to manage transactions on their own; easy information access: anytime, anywhere; user-friendly interface);
Cost savings for customers (callers don't have to wait on hold to speak to your agent for getting necessary information — time and cost savings).
By using online information services clients of financial institutions will be able to:
quickly obtain market information;
buy and sell stocks;
obtain checking and savings balance information;
access account portfolio information;
manage transactions;
obtain general information (institution location, working hours etc);
determine payment amounts and dates.
For more information contact us: info@sakrament-speech.com
